Refund & Cancellation Policy

Vidyashift 

This Refund & Cancellation Policy applies to all paid workshops, courses, programs and services offered on or by  www.vidyashift.com, including the AI Exam Saathi workshop and the 21-day accelerator (together, the "Programs"). It should be read together with our Disclaimer and Privacy Policy. By completing a paid registration, you accept this Policy.

1. Cancelling your registration

You can cancel your registration and request a refund by writing to us at gaurav@vidyashift.com before the Program starts:

• Cancel 48 hours or more before the scheduled start time: full refund, minus any payment-gateway transaction fee actually deducted by our payment partner (a pass-through processing cost, not a cancellation charge).

• Cancel less than 48 hours before the start time, or after the session has begun: no cash refund; instead, at your request, we'll move your seat to the next available cohort, once.

• If you don't attend and don't cancel in advance, no refund or transfer applies.

2. If we cancel or reschedule

If we cancel, indefinitely postpone, or can't deliver a session for reasons within our control, you can choose a full refund or a free transfer to the next available cohort. We won't charge you a cancellation fee in this situation.

3. Technical issues on our end

If a technical failure on our side — a broken session link, platform outage, and similar — stops you from accessing a live session you registered for, we'll offer a recording (where available), a free transfer, or a refund, your choice. We're not responsible for issues caused by your own device, connection, or account access.

4. Downloadable bonus resources

Once you've downloaded or accessed a bonus resource (the prompt book, planner, tracker, checklist, or similar), that portion of your purchase is non-refundable, even if you cancel your session registration under Section 1.

5. No cancellation charges

We don't levy a cancellation charge on you for cancelling a confirmed registration, unless we would bear a similar charge ourselves if we cancelled the order — consistent with the Consumer Protection (E-Commerce) Rules, 2020.

6. How to request a refund or cancellation

Email gaurav@vidyashift.com with your registered name, the email used at checkout, and your payment reference/transaction ID. We'll issue a ticket number and acknowledge your request within 48 hours, and resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.

7. Refund method and timeline

Approved refunds go back to your original payment method through our payment partner Razorpay.. Once initiated, refunds typically reflect within 5–10 business days, though the exact timing depends on your bank or payment provider and isn't fully within our control.

8. Future and upsell programs

This Policy extends to other paid Vidyashift programs, including the 21-day accelerator, unless a specific program's registration page states different terms — in which case those terms will be shown to you before you pay.

9. Governing law

This Policy is governed by the laws of India. Courts at Mumbai, Maharashtra  have exclusive jurisdiction, without prejudice to any consumer forum you're entitled to approach under the Consumer Protection Act, 2019.

12. Changes to this Policy

We may update this Policy from time to time. The revised version will be posted here

Privacy Policy

Vidyashift

Vidyashift ("we," "us," "our") operates www.vidyashift.com and related programs, including the AI Exam Saathi workshop and future Vidyashift courses and webinars (together, the "Services"). This Policy explains what personal data we collect, why, how we protect it, and the choices and rights available to you.

This Policy covers our public-facing Website and workshops/courses. It does not cover institutional data shared under separate, signed consulting agreements, which are governed by those agreements' own confidentiality terms.

1. Information we collect

You give us directly: name, email, phone/WhatsApp number, city/state, and similar details when you register for a workshop, subscribe, or contact us; optional background details (e.g., target exam, preparation stage) collected via forms or workshop activities; messages you send us; and anything you voluntarily share for feedback during a live session.

Collected automatically: IP address, device/browser type, approximate location, pages visited, and referral source, typically via cookies and similar technologies (Section 5).

From third parties: payment confirmation from our payment/checkout partner ([insert: Razorpay or any other partner — we never receive or store your full card, UPI, or net-banking details; and basic registration/attendance data from any platform used to host a workshop, if different from our Website.

We don't intentionally collect sensitive personal data through the Website, and ask that you avoid including this in open-text fields or messages to us.

2. How we use your information

To register you for and give you access to a workshop or course; process payment and send confirmations; deliver the workshop link, reminders, and bonus resources; tell you about related programs (e.g., the 21-day accelerator) and other updates,respond to queries and provide support; improve our Website and content; keep records required for accounting, tax, and legal compliance; and detect and prevent fraud or misuse. The same may also be used with our partners and agencies.

3. Legal basis for processing

We process most personal data on the basis of your consent, given when you register, pay, or otherwise submit information to us. We may process limited data without separate consent where the law permits — for example, to respond to a request you've voluntarily made, or to meet a legal obligation such as tax record-keeping.

4. Sharing and disclosure

We do not sell your personal data. We share it only with:

• Payment partners  Razorpay to process payment

• Delivery and communication platforms (video conferencing, email, SMS, WhatsApp providers) to run the workshop and send communications

• Analytics and advertising partners (Section 5), aggregated or pseudonymised where possible

• Professional advisors (auditors, lawyers, accountants) 

• Government or regulatory authorities, where required by law or legal process

• Any other partner or agency as deemed fit 

• If a future Service routes your workshop responses or prompts through a third-party AI provider (e.g., OpenAI, Google, Anthropic) as part of the Service itself .

5. Cookies and tracking technologies

The Website may use cookies for essential functions (e.g., keeping checkout working), analytics (e.g., Google Analytics), and advertising/retargeting (e.g., Meta Pixel, Google Ads tags). 

6. Storage, security, and retention

We apply reasonable security safeguards — access controls and encrypted transmission (HTTPS) — consistent with the IT Rules, 2011 and DPDP Law, though no method of transmission or storage is completely secure. We retain personal data only as long as needed for the purposes above, or as required by law, and delete or anonymise it afterward.

8. Children's privacy

Our Services are intended for people who are at least 18 or have otherwise reached the age of majority, consistent with the typical eligibility profile for government-exam aspirants. We do not knowingly collect personal data from children; if you believe a child has given us data, please contact us so we can delete it.

9. International data transfer

Some service providers (cloud hosting, analytics, communication tools) may store or process data outside India. Where this happens, we take reasonable steps to ensure an appropriate standard of protection, consistent with DPDP Law's cross-border transfer provisions.

10. Successors

We may reveal your personal data to any other organization that buys, or to which we transfer all, or substantially all, of our assets and business. If this sale or transfer takes place, we will use reasonable efforts to try to make sure that the organization we transfer your personal data to uses it in line with our privacy policy. If we were to engage in an acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Privacy Policy, we would share your information with a party involved in such a process.

11. Contact us

Vidyashift  Email: gaurav@vidayshift.com

12. Changes to this Policy

We may update this Policy to reflect changes in our practices or the law. The revised version will be posted here